add more info

content/resume/_index.md

@@ -17,15 +17,33 @@ reaction = false
 +++
 
 # [York Space Systems](https://www.yorkspacesystems.com/)
-## Flight Software Developer 1
+## Flight Software Developer 1 (Mar 2025 - Current)
 - Maintaining Linux distro
+  - Update software to address CVEs
+  - Manually apply patches to address CVEs
+- Update documentation such as...
+  - Build systems
+  - Release processes
+  - Testing processes
 
 # [System76 Inc](https://system76.com/)
-## Happiness Architect
+## Happiness Architect (May 2022 - Mar 2025)
 ### Tier 2 Tech Support
-- Supporting humans who support humans with Linux
+- Provide technical support over the phone and ticket system for Tier 2 issues
+  - Assist with printer/scanner setup
+  - Assist with firmware update issues
+  
+- Fill in for manager when needed
 
-## Happiness Engineer
+## Happiness Engineer (Sept 2017 - May 2022)
 ### Tier 1 Tech Support
-- Supporting humans with Linux
+- Provide technical support over the phone and ticket system for Tier 1 issues
+  - Assist with printer/scanner setup
+
+- Assist with computer building and testing with hardware team
+
+- Update documenation such as...
+  - Upgrading OS and install software
+  - Using their new desktop, laptop
+  - Using new software such as replacements for Microsoft Office